Yellowhead County has partnered with the municipalities of Edson and Hinton to provide a state-of-the art 911 dispatch centre to its residents. In 2007, the dispatch centre was moved into the Yellowhead County administration building with new technology and equipment that allowed for an improved level of service. These upgrades included a computer-aided dispatch and electronic mapping system, which allows the dispatcher to see the location of the caller and a new radio system to keep communications in place with the fire services that are dispatched from the centre.
Yellowhead County 911 Centre receives approximately 850 9-1-1 calls per month and dispatches for 8 Yellowhead County Fire Stations (Brule, Hinton, Cadomin, Robb, Marlboro, Edson, Peers, Niton, Wildwood and Evansburg) and the towns of Edson and Hinton. In case of a power failure, the dispatch is fully equipped with generators and UPS back-up power to ensure that all communications lines remain open. The dispatch centre is staffed with 4 full-time dispatchers, 3 casual dispatchers, and a full time supervisor.
When you should call 911:
- for a life threatening medical emergency
- for a crime in progress
- for a motor vehicle collision
- for any type of fire - vehicle, structure, or wildfire
When you should NOT call 911:
- for a weather report or road conditions
- for directions
- for phone numbers/information (call 411)
- for animals stuck in trees
- for fun/prank calls